Return Policy

1. Introduction
  • At Wiltonbioscience, we aim to provide high-quality enzyme and probiotic products for various industries. We want you to be completely satisfied with your purchase. This Return Policy outlines our guidelines for returns, exchanges, and refunds.
2. Eligibility for Returns
  • Timeframe: Products may be returned within 30 days from the date of delivery. After this period, we cannot offer a refund or exchange.
  • Condition: To be eligible for a return, products must be unused, unopened, and in their original packaging. Opened or used products are non-refundable unless they are defective.
3. Non-Returnable Items
  • Certain items are not eligible for returns, including:
    • Opened or used products
    • Custom or special-order items
    • Products marked as “final sale” at the time of purchase
4. Defective or Damaged Products
  • If you receive a defective or damaged product, please contact us within 7 days of receipt with a description of the issue and photos, if possible. We will provide instructions for returning the item and, upon verification, offer a replacement or full refund.
5. Return Process
  • Contact Us: To initiate a return, please email us at [email protected]. With your order number, reason for return, and details about the product condition.
  • Return Authorization: We will provide you with a return authorization and instructions on how and where to send the product. Unauthorized returns may not be accepted.
  • Shipping Costs: Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect product.
6. Refunds
  • Processing Time: Once we receive and inspect your returned item, we will notify you about the status of your refund. Approved refunds will be processed within 7-10 business days to the original payment method.
  • Partial Refunds: In certain situations, only partial refunds may be issued, such as for items not returned in their original condition or returned outside the return window.
7. Exchanges
  • If you need to exchange an item for the same product (due to defect or damage), contact us at [email protected]. Once the original item is received and inspected, we will send the replacement.
8. Contact Information